Terms of Service in Houston, TX 77069
Last Updated: 9/1/2026
What Emergency Extraction Work Includes
Houston Water Damage Pros provides emergency water extraction, moisture checks, air movement, dehumidification, and drying documentation for affected areas. Work is planned with the IICRC S500 water damage restoration standard in mind, along with applicable IRC moisture-control provisions and EPA guidance.
The written estimate or work authorization identifies the rooms, materials, equipment, and tasks included. Sewage or other contaminated water may require procedures consistent with OSHA 29 CFR 1910.120 HAZWOPER.
Disposal must follow TCEQ sewage pump-out rules and EPA Clean Water Act discharge limits. Houston stormwater rules may prohibit releasing dirty water into streets or storm drains.
Reconstruction, mold remediation, asbestos work, plumbing repairs, electrical repairs, contents storage, testing, insurance claim handling, and work outside the approved area require a separate agreement. Licensing questions are handled under applicable Texas Occupations Code and Texas Department of Licensing and Regulation requirements. FEMA guidance may apply to disaster-related claims, but it does not expand the agreed scope.
Appointment Changes and Work Authorization
Appointments are arranged by phone, email, or another confirmed channel. A visit is not scheduled until Houston Water Damage Pros confirms the service address, access details, requested work, and an arrival window. Emergency conditions may change the expected arrival time.
Please provide notice as soon as possible if access changes, occupants cannot leave an area open, or another contractor has begun work. Cancellation or delay fees, if any, will be stated in the estimate, authorization, or other written agreement. No charge is created solely by this page.
A change in affected rooms, materials, contamination level, equipment time, or requested service may change the price and schedule. Houston Water Damage Pros will explain the proposed change and seek approval before proceeding when practical. Emergency steps needed to protect people or limit active damage may begin before full approval, with the work recorded for later review.
Quotes, Added Work, and Payment Terms
An estimate describes the observed condition, planned tasks, equipment, materials, and expected charges known at the time. Hidden moisture, concealed damage, changing site conditions, access limits, or longer drying time may require a revised estimate. An estimate is not a promise that unseen conditions will not affect the work.
Houston Water Damage Pros will explain added work before starting it when practical. Written approval may be requested through an authorization, email, text message, or signed change document. Emergency measures needed to control active water or protect the property may be performed first when delay could increase damage.
Payment timing, accepted payment methods, deposits, insurance billing arrangements, and any approved balance are stated in the service documents. No price, financing offer, or insurance payment is promised by these terms. The customer remains responsible for approved charges, including amounts an insurer, landlord, or other third party does not pay.
Workmanship Coverage and Written Guarantees
Houston Water Damage Pros stands behind the workmanship expressly identified in the written estimate, authorization, invoice, or separate warranty document. The applicable document controls the covered task, start date, duration, remedy, and any limits. No single warranty period is promised for every extraction or drying project.
A workmanship concern should be reported in writing as soon as it is discovered, with the service address, affected area, and a description of the issue. Reasonable access may be needed to inspect the reported condition and review drying records.
Coverage does not extend to new leaks, plumbing or roof failures, structural movement, pre-existing damage, normal wear, customer or third-party work, untreated mold, misuse, or conditions outside the approved scope. It may also end if another party alters covered work without written approval. A warranty does not promise that all damage can be removed or that hidden conditions will never return.
Responsibility for Site Conditions and Losses
To the extent allowed by Texas law, Houston Water Damage Pros’ responsibility for a covered claim is limited to the amount paid for the service that caused the claim. The company is not responsible for pre-existing conditions, concealed defects, ordinary aging, unsafe access, customer instructions, third-party acts, delayed reporting, or damage that grows after the customer declines recommended work.
Extraction and drying follow the agreed scope and applicable safety rules. IICRC S500 may guide restoration practices. Sewage work may require OSHA 29 CFR 1910.120 HAZWOPER procedures. Discharge must meet EPA Clean Water Act limits, TCEQ sewage pump-out rules, and Houston stormwater restrictions. Those requirements may limit where water can be released or add time and cost.
Nothing here removes rights that Texas law does not permit a contract to waive. Questions about contractor licensing should be reviewed under the Texas Occupations Code and applicable Texas Department of Licensing and Regulation rules. The IRC and federal agency guidance may inform technical work but do not create a guarantee.
Questions, Notices, and Policy Changes
Questions about these terms, an estimate, an appointment, or a service record may be sent to Houston Water Damage Pros at (321) 361-4577 or [email protected]. Written notices may also be mailed to 1415 Louisiana St, Suite 2500, Houston, TX 77002, US. Include the property address and job reference, if available, so the request can be matched to the correct file.
The current version of these terms applies to services accepted after its posted effective date, unless a signed agreement states otherwise. Policy updates may be posted on this website, included with a new estimate or authorization, or sent through the contact information supplied by the customer. Changes do not alter work already completed or signed terms unless the parties agree in writing.
If a question concerns active water, sewage, or an unsafe condition, call first rather than relying on email. These terms do not replace emergency instructions, a project authorization, or rights provided by applicable law.